Privacy Policy

Rapids Cleaning Services LLC ("Rapids Cleaning Services," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit rapidscleaningservices.com (the "Site"), request a quote, book services, contact us, or otherwise interact with us online.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Name
• Email address
• Phone number
• Service address
• Billing address
• Details about the services you request
• Appointment preferences
• Communications you send to us
• Any other information you choose to provide through forms, booking requests, chat, email, phone, or text

Information collected automatically

When you use the Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Date/time of visit
• General location information derived from IP address
• Cookie and similar tracking data

Payment information

If you make a payment through the Site, payments may be processed by a third-party payment processor such as Stripe. We do not store your full payment card number on our servers.

2. How We Use Your Information

We may use your information to:

• Provide quotes, estimates, bookings, and cleaning services
• Communicate with you about appointments, schedule changes, and customer support
• Process payments and send invoices or receipts
• Operate, maintain, and improve the Site and our services
• Personalize your experience
• Analyze Site traffic and performance
• Send service-related emails or text messages
• Send marketing communications where permitted by law
• Detect, prevent, and address fraud, abuse, security incidents, or technical issues
• Comply with legal obligations and enforce our policies

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate the Site, understand usage, and improve marketing performance. These technologies may be used by us and by third-party providers such as analytics, advertising, booking, or payment tools.

Most browsers allow you to control cookies through browser settings. If you disable cookies, some parts of the Site may not function properly.

4. How We Share Information

We do not sell your personal information for money. We may share information with:

• Service providers that help us operate our business and Site
• Booking, scheduling, CRM, payment, analytics, communication, and advertising platforms
• Contractors or subcontractors as needed to fulfill services
• Professional advisors such as accountants, lawyers, and insurers
• Government authorities, law enforcement, or other parties when required by law or to protect rights, safety, and property
• A successor entity in connection with a merger, sale, reorganization, or asset transfer

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Third-Party Services

Our Site may link to or integrate with third-party websites or tools, including booking platforms, payment processors, maps, social media, analytics tools, and advertising services. We are not responsible for the privacy practices of third parties. You should review their privacy policies separately.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may:

• Request to update or correct your information
• Ask us to delete information we are not required to keep
• Opt out of marketing emails by using the unsubscribe link
• Opt out of marketing texts by replying STOP
• Adjust cookie settings in your browser

To make a request, contact us using the details below.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

10. State Privacy Rights

If privacy laws in your state provide you with additional rights, you may contact us to submit a request. We will review and respond as required by applicable law.

11. Do Not Track / Global Privacy Signals

Some browsers offer "Do Not Track" settings or similar privacy preferences. Because there is not a single uniform standard for all such signals, we may not respond to every signal unless required by applicable law. Where required by law, we will honor applicable opt-out preference signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact: