Privacy Policy

Rapids Cleaning Services (“Rapids Cleaning Services,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book a service, communicate with us, or use our cleaning services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Contact Information

Name, phone number, email address, service address, billing address, and other information you provide when requesting a quote, booking a service, submitting a contact form, calling, texting, or emailing us.

Service and Booking Information

Details about the cleaning service requested or booked, including property type, square footage, number of bedrooms and bathrooms, service frequency, appointment date and time, service notes, access instructions, and customer preferences.

Payment Information

Payment details needed to process payments for services. Payment information may be processed by third-party payment processors. We do not store complete card numbers unless handled securely by our payment processor.

Communication Information

Messages, emails, phone calls, text messages, customer support requests, feedback, reviews, photos provided by customers, and other communications with us.

Website and Technical Information

Information such as IP address, browser type, device information, pages visited, referring website, and website usage data. We may collect this through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We may use your information to:

Provide cleaning services; Respond to quote requests, questions, and customer support inquiries; Schedule, confirm, update, and manage appointments; Send service-related emails or text messages; Process payments and send receipts; Communicate about your booking, appointment reminders, arrival updates, scheduling changes, service updates, post-service follow-up, and customer support; Improve our website, services, customer experience, and internal operations; Maintain records for business, tax, accounting, legal, and compliance purposes; Protect our business, customers, cleaners, and website from fraud, misuse, or unauthorized activity; Send marketing communications by email or online advertising where permitted by law.

Our SMS/text messaging program is used for non-marketing, service-related communications only, unless a separate marketing SMS program and opt-in are clearly provided. The SMS program described in this Privacy Policy is not used for promotional offers, discounts, mass advertising, or marketing messages.

3. SMS/Text Messaging Privacy

Rapids Cleaning Services uses SMS/text messaging for non-marketing, service-related communications, including quote follow-up, missed-call replies, booking confirmations, appointment reminders, arrival updates, scheduling changes, service updates, post-service follow-up, and customer support.

Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at info@rapidscleaningservices.com or (616) 816-1955. Consent to receive text messages is not a condition of purchase.

No mobile information or SMS/text messaging opt-in data or consent will be shared, sold, rented, or otherwise provided to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information.

We may share information only as necessary to operate our business and provide our services, including with:

Service Providers

Companies that help us operate our website, booking system, scheduling tools, payment processing, customer communication tools, analytics, email, text message delivery, and other business systems.

Cleaners and Contractors

Independent cleaners, contractors, or team members who need information to complete a booked cleaning service, such as your name, service address, appointment details, service notes, and access instructions.

Payment Processors

Third-party payment providers who securely process customer payments.

Legal and Compliance Purposes

Government authorities, legal advisors, insurance providers, or other parties when required by law, to enforce our terms, protect rights and safety, respond to claims, or comply with legal obligations.

Business Transfers

In connection with a merger, sale, financing, transfer, or acquisition of all or part of our business.

Important SMS Sharing Restriction: No mobile information or SMS/text messaging opt-in data or consent will be shared, sold, rented, or otherwise provided to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve our website, measure advertising performance, and improve user experience.

You may be able to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Website analytics and advertising tools may collect technical and usage information, such as pages visited, browser type, device type, and general location information. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.

6. Payment Processing

Payments may be processed by third-party payment processors. These payment processors may collect and process payment information according to their own privacy policies and security practices.

We do not control third-party payment processor privacy practices, but we use commercially reasonable efforts to work with reputable providers.

7. Customer Reviews and Feedback

If you provide feedback, testimonials, or reviews, we may use that feedback to improve our services. We may also display reviews or testimonials publicly if submitted through public review platforms or with your permission.

We will not publicly post private contact information such as your phone number or email address without your consent.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, and operational requirements.

You may opt out of text messages by replying STOP.

You may request help with text messages by replying HELP or contacting us at info@rapidscleaningservices.com or (616) 816-1955.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those emails, when applicable.

11. Third-Party Websites

Our website may link to third-party websites, booking platforms, payment processors, review platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

12. Children's Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we collected such information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: